Here is how billing works for your APATA Membership.

BILLING INFORMATION

1. Annual Memberships are subscription based and will automatically renew every year on the same date unless you opt-out.
2. You may opt-out anytime of auto renewal via your member dashboard or payment platform (e.g., PayPal).

HOW DO I OPT OUT OF AUTO RENEWAL?

1. Login with your username and password
2. Click Membership
3. Click Subscription – here you can change your plan and cancel auto renewal. You then have the option in a year’s time to sign up for another year once your annual membership is complete.

WILL MY MEMBERSHIP REMAIN VALID IF I OPT OUT OF AUTO RENEWAL?

YES! Your membership will remain valid for one year from the date you signed up.
For example:

1. I joined APATA on the 23 January 2020. I opt out of auto renewal straight away. My APATA membership ends – 23 January 2021.
2. I joined 15 August 2020, I opt out of auto renewal 6 months later, my APATA membership ends 15 August 2021.

EMAIL NOTIFICATIONS: 

ALL email notifications about your membership go to the email address attached to your membership.

This may be different to your finance team email, or your school admin email who handle payments for your organisation.

Please ensure you discuss with your leadership team whether you will be renewing or signing up for another year, and forward the relevant departments your upcoming payment notifications, or adjust your membership subscription in your member dashboard.

WHAT EMAIL NOTIFICATIONS WILL I RECEIVE?

WHEN I FIRST SIGN UP:

1. I receive an invoice from a payment portal such as PayPal or Stripe.
   
2. I will then receive an email from APATA with my invoice and receipt attached.

IF MY MEMBERSHIP IS SET FOR AUTO RENEWAL:

1. One month before your membership auto-renews you will receive a reminder of your auto renewal end date.
2. You may then do nothing and your membership subscription will be deducted from your chosen payment method on the due date.
3. OR you may opt-out of auto renewal and choose to continue, or cancel your membership via your member dashboard.

IF I OPTED OUT OF AUTO RENEWAL AND CHOOSE TO REJOIN ANNUALLY:

1. One week before your membership expires you will receive an expiry notification.
2. You may then renew or cancel your membership in your member dashboard.
3. You may need to opt-out of auto renewal when you purchase your next annual membership.

OTHER NOTIFICATIONS I MAY RECIEVE:

1. The credit card you first joined with, or card attached to your PayPal is due to expire.
2. A payment has been declined.
3. Then you update your payment details.
4. If you upgrade your subscription e.g., from teacher to school membership.
5. If your downgrade your subscription e.g., from organisation to teacher.

APATA does not hold payment information, all payments are processed through payment portals such as PayPal and Stripe.

Remember we are here to help, if you have any questions or issues regarding payments or your membership please contact us at hello@apata.com.au

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Read the Welcome to your APATA Membership article: HERE or Download the Membership Fact Sheet PDF

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Last Review January 2024